Effective field service management (FSM) aims to empower mobile workers to deliver excellent service in every interaction.
By managing an organization’s service, equipment, workers and operations while out in the field, field service management incorporates various processes to simplify daily life. These include collecting data, managing product inventory, communicating with field workers, dispatching workers to new assignments, and assigning and scheduling work orders.
The importance of field service management is increasing as the work continues to grow more complex. Optimizing your field service management processes can help you simplify operations, remove unnecessary tasks from the workflow and streamline projects.
What Is Field Service Management Software?
Field service management (FSM) software manages personnel, tracks requests and maintains visibility into operations, helping companies deliver effective on-site service.
Field service management software may include features such as:
- Inventory management
- Work order management
- Reporting and analytics
- Fleet tracking
- Scheduling
- Dispatch
How to Identify the Best Field Service Business Management Software
In today’s competitive and dynamic business environment, your company’s field service management software must be flexible and powerful so customers know what to expect from your employees.
An effective field service operation should be:
- Integrated with other systems
- Mobile-first
- Able to proactively capture data
Dataforma Field Service Management Solutions to Boost Your Field Service Management
Using service management software from Dataforma is easier and more intuitive than you may think. Our field service management software:
- Improves daily workflow
- Is easy to learn
- Is designed specifically for field services
- Allows fully accessible data via mobile devices
Dataforma Service Management Software Features
Dataforma software uses a single system from the initial call through invoicing, revolutionizing your service department from start to finish.
Our cloud-based, secure platform keeps your clients’ and business’s information protected. With the Dataforma field service management app, field technicians can capture customers’ signatures, take note of labor and material requirements, upload photos and view site histories. Ensure every appointment is met promptly with simple drag-and-drop scheduling technology with instant notifications.
An all-in-one solution for interacting with clients in real time and managing and storing business data, our field service management software network includes numerous security features:
- Fortress-like protection against natural or human-made disasters
- 24/7 system monitoring and hourly data backups
- 128-bit data encryption and controlled user access
- Multiple fail-safe points and expert IT support
- A real-time message board for office employees to see the current status of every service call
- A customizable invoice platform — include your company’s logo, letterhead or any photos you wish
Request a Free Demo From Dataforma Today
Field service management software is revolutionizing how much work field service companies can accomplish in a given day.
With over two decades of experience developing solutions, Dataforma has provided field service scheduling software solutions for top industries such as plumbing, HVAC, general contracting, electrical, construction, roofing, remodeling and restoration.
We’re confident our field service management software will work seamlessly with your daily operations — our software is designed, installed and supported with competitive business models in mind.
Schedule a product demo today for a closer look at what Dataforma can do for you.
